Floral Manager

Date Posted:
05/11/2018
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Teams are a reflection of their leader and a Rouses Floral Manager demonstrates energy, humility and a strong desire to win every day. They expect and encourage the same commitment from their team members and work with them to maintain a positive department environment. They directly influence all customer service, operations, financial results and team member job experiences in the department. This individual is self-motivated and requires limited direction to achieve their objectives. The position reports to the Store Director.

Responsibilities include, but are not limited to:

  • Leading the Floral Department team to achieve sales, profitability and labor targets
  • Guaranteeing a remarkable shopping environment including: friendly and helpful Floral
  • Department team members who deliver exceptional customer service experiences, fresh products, impeccable sanitation and cleanliness conditions, in-stock merchandise and accurate pricing/signing
  • Preparing floral offerings to company specifications and programs
  • Training and coaching Floral team members
  • Writing effective labor schedules
  • Communicating effectively with customers, team members, store management and other Rouses business partners and vendors
  • Performing team member performance conversations – delivering counseling and corrective action, as necessary
  • Supervising completion of required department activities, such as preparing value-added products, ordering, receiving, price checks, cost outs, transfers, and maintaining safety, sanitation and cleanliness standards
  • Analyzing financial results to determine opportunities and solutions
  • Contacting vendors to request credits or other needs
  • Following merchandising direction and creating visually appealing displays
  • Evaluating product quality and freshness
  • Collaborating with the local Produce and Floral Trainer to evaluate and continuously improve the customer experience
  • Monitoring use and maintenance of department equipment and facilities
  • Using web apps to access reports, email and other systems
  • Completing required paperwork, forms, etc. accurately and on time
  • Conducting monthly physical inventory
  • Supporting new store openings, as directed
  • Other duties, as assigned

Qualifications:

  • Current Floral licence (Louisiana only), or the ability to obtain one within 90 days of hire
  • Strong knowledge of retail Floral Department products and operations
  • 1+ years of experience in a retail Floral department
  • 1+ years of experience in a team leadership role
  • Able to work a flexible schedule
  • Able to pass a criminal background check and drug screen

Physical Requirements:

  • Able to stand and walk for extended periods of time
  • Able to distinguish product quality and freshness standards
  • Able to stoop, squat, reach and maneuver to move product, boxes, bags, shelving, carts and equipment
  • Able to lift 50 lbs.