Grocery Director

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Teams are a reflection of their leader and a Rouses Grocery Director demonstrates high-energy, customer-focus, empathy and a strong desire to win every day. They expect and encourage the same enthusiasm and commitment from their team members and work with them to maintain a positive store environment. The Grocery Director is a member of the store leadership team assisting the Store Director and Assistant Store Director with overall store performance while focusing specifically on the center-store Grocery, Dairy and center-store Frozen departments, and receiving and stocking operations. This individual is organized, self-motivated, humble and passionate about the business. The position reports to the Store Director.

Responsibilities include, but are not limited to:

  • Achieving financial targets in the center-store Grocery, Dairy and center-store Frozen departments, including profitability, sales, labor, etc.
  • Guaranteeing a remarkable shopping environment including: friendly and helpful center-store team members who deliver exceptional customer service experiences, proper parking lot/dumpster area/grounds maintenance, clean floors and restrooms, fresh products, impeccable safety and cleanliness conditions, in-stock merchandise and accurate pricing/signing
  • Effectively managing the entire building while Manager-On-Duty
  • Following merchandising direction and creating visually appealing displays
  • Ensuring integrity of store backroom/warehouse systems
  • Communicating effectively with customers, team members, store leaders, other Rouses business partners and DSD vendors
  • Removing roadblocks for other leaders and/or team members that impede their ability to perform their job
  • Addressing customer and team member complaints, questions, requests and suggestions
  • Interviewing potential store team members
  • Training and coaching team members
  • Preparing and delivering performance evaluations for team members in the Grocery, Dairy and Frozen departments
  • Understanding store systems and processes to ensure effective and appropriate use, including but not limited to: labor scheduling, ordering, receiving, credits, product rotation, shrink, point-of-sale and shelf space/inventory management
  • Using web apps to access reports, email and other systems
  • Maintaining a safe, harassment-free environment, conducting liability/store accident investigations, as needed
  • Staying informed about new in-store products and programs
  • Completing required paperwork, forms, etc., accurately and on time
  • Monitoring use and maintenance of store backroom equipment and facilities
  • Executing detailed store opening and store closing procedures
  • Supporting the Store Director in fulfilling her/his responsibilities
  • Other duties, as assigned


  • 3+ years of retail grocery leadership and management experience
  • Excellent people-leadership, organization and communication skills
  • Business and financial acumen
  • Proficiency using web apps
  • Able to work a flexible schedule
  • Able to pass a criminal background check and drug screen

Physical Requirements:

  • Able to stand and walk for extended periods of time
  • Able to distinguish product quality and freshness standards
  • Able to stoop, squat, reach and maneuver to move product, boxes, bags, shelving, carts and equipment
  • Able to lift 50 lbs.