Teams are a reflection of their leader and a Rouses Grocery Director demonstrates high-energy, customer-focus, empathy and a strong desire to win every day. They expect and encourage the same enthusiasm and commitment from their team members and work with them to maintain a positive store environment. The Grocery Director is a member of the store leadership team assisting the Store Director and Assistant Store Director with overall store performance while focusing specifically on the center-store Grocery, Dairy and center-store Frozen departments, and receiving and stocking operations. This individual is organized, self-motivated, humble and passionate about the business. The position reports to the Store Director.
Responsibilities include, but are not limited to:
- Achieving financial targets in the center-store Grocery, Dairy and center-store Frozen departments, including profitability, sales, labor, etc.
- Guaranteeing a remarkable shopping environment including: friendly and helpful center-store team members who deliver exceptional customer service experiences, proper parking lot/dumpster area/grounds maintenance, clean floors and restrooms, fresh products, impeccable safety and cleanliness conditions, in-stock merchandise and accurate pricing/signing
- Effectively managing the entire building while Manager-On-Duty
- Following merchandising direction and creating visually appealing displays
- Ensuring integrity of store backroom/warehouse systems
- Communicating effectively with customers, team members, store leaders, other Rouses business partners and DSD vendors
- Removing roadblocks for other leaders and/or team members that impede their ability to perform their job
- Addressing customer and team member complaints, questions, requests and suggestions
- Interviewing potential store team members
- Training and coaching team members
- Preparing and delivering performance evaluations for team members in the Grocery, Dairy and Frozen departments
- Understanding store systems and processes to ensure effective and appropriate use, including but not limited to: labor scheduling, ordering, receiving, credits, product rotation, shrink, point-of-sale and shelf space/inventory management
- Using web apps to access reports, email and other systems
- Maintaining a safe, harassment-free environment, conducting liability/store accident investigations, as needed
- Staying informed about new in-store products and programs
- Completing required paperwork, forms, etc., accurately and on time
- Monitoring use and maintenance of store backroom equipment and facilities
- Executing detailed store opening and store closing procedures
- Supporting the Store Director in fulfilling her/his responsibilities
- Other duties, as assigned
Qualifications:
- 3+ years of retail grocery leadership and management experience
- Excellent people-leadership, organization and communication skills
- Business and financial acumen
- Proficiency using web apps
- Able to work a flexible schedule
- Able to pass a criminal background check and drug screen
Physical Requirements:
- Able to stand and walk for extended periods of time
- Able to distinguish product quality and freshness standards
- Able to stoop, squat, reach and maneuver to move product, boxes, bags, shelving, carts and equipment
- Able to lift 50 lbs.
