Return & Coupon Policies


Merchandise purchased in our stores may be returned or exchanged within fourteen (14) days of purchase with a valid Identification and valid receipt. Merchandise sold in our store as perishable products will be considered for refund or exchange within (7) seven days of purchase with a valid Identification and valid receipt. All sales are final on all Gift cards, no refunds or exchanges.

  • All sales on close out / clearance merchandise are final and do not qualify for refund or returns.
  • Merchandise purchased at sale retails will be refunded as sale retails.
  • Items requested for return or exchange must have original unopened packaging.
  • Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
  • All merchandise returned in store must have a valid receipt and Customer License or ID.
  • A receipt with a valid transaction number is required to receive a refund on sales tax for returned items within the time period allowed.

*Rouses reserves the right to modify and or revise the terms of this Policy at any time.


We accept the following types of coupons: Manufacturer coupons (Cents Off); free merchandise (or manufacturer’s Buy-One-Get-One-Free) coupons; store coupons; internet coupons; soft drink container caps.

 The following are guidelines and limits for acceptance of coupons:

  • Rouses only accepts coupons for merchandise we sell and only when presented at the time of purchase.
  • Coupons are accepted for the face value only.
  • Rouses does not accept other retailers’ coupons.
  • Coupons must have an expiration date and be presented within the valid dates.  Rouses will not accept expired coupons.
  • Internet coupons must be legible and say “Manufacturer Coupon”.  There must be a valid remit address for the manufacturer and legal description of the offer.
  • All internet coupons must have a scannable bar code.
  • Only one coupon per item is permitted.
  • Rouses does not accept discount coupons for a percent off the total order.
  • Customers must purchase the quantity stated on the coupon.
  • Some coupon transactions may require a manager’s approval.