Service Clerk

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Service Clerks play an important role in the success of our business, influencing customer experiences at the front end during bagging, carry out service and by politely answering customer questions. At Rouses, all customers are treated with courtesy and respect and transactions are processed quickly and accurately. The position reports to the Customer Service Manager.

Responsibilities include, but are not limited to:

  • Greeting each customer with, “Good (morning, afternoon, evening)! Welcome to Rouses!”
  • Engaging in appropriate conversations with customers and thanking them for choosing to shop with us
  • Answering customer questions courteously and accurately
  • Bagging purchased items carefully, according to the defined process
  • Protecting our assets by checking the bottom of buggies for items and identifying potential theft or loss concerns
  • Offering carry-out service appropriately
  • Gathering shopping carts from the parking lot
  • Understanding the store layout to easily locate products for customers
  • Notifying management of customer inquiries/complaints, potential pricing issues, product re-shops and/or other situations
  • Maintaining a professional personal brand representation in the proper Rouse’s uniform
  • Reporting to work on time and as scheduled
  • Cleaning assigned check stand area
  • Other duties, as assigned


  • Minimum 16 years of age
  • Enjoy interactions with customers, maintaining a positive and pleasant demeanor at all times
  • Basic math skills
  • Able to pass a criminal background check and drug screen

Physical Requirements:

  • Able to stand for extended periods of time
  • Able to stoop, squat, reach and maneuver to move product, boxes, bags, shelving, carts and equipment
  • Able to lift objects weighing 50 lbs.
  • Able to push/pull carts weighing up to 100 lbs. up to 50 yards